• Cyber Security Analyst

    Location US-OH-Cleveland | US-Erie, PA
    Experience (Years)
    Job Type
    Regular Full-Time
  • Company Overview

    MCPc, headquartered in Cleveland, Ohio, is a privately-owned, multi-faceted endpoint management company that reaches customers throughout the United States.  In 2019, our ambition is to extend our range to Great Britain and parts of Europe.  Our global scope is enabled through strategic, international partnerships that reflect our own status as among the top one percent of companies of our kind in the world. 


    Unlike many businesses, MCPc resists defining the “size” of our optimal customer and instead focuses on the value a client places on securing its data and the devices information lives on.  Being at the forefront of technology for over 50 years allowed us to foresee how the end-point would become an entry-point for cyber-attack on data and that every company, regardless of size, would be vulnerable.


    That is why, even before “cyber” became a buzzword, we began building a “chain-of-custody” approach to protecting data and devices on a scalable model that serves small-to-midsize-to-enterprise-size organizations.  Today, with the proliferation of cyber attacks, our approach sets us apart. We have become a recognized industry leader for helping organizations mitigate risk, manage compliance and, as a consequence, optimize the total cost of ownership of their technology.  


    To maintain our valued position, we not only invest in employee training and advanced facilities but also in talent development.  We recognize the consequences that short- and long-term shortages in cyber defense experts mean to our business and to our customers. It is no different than a country that spots the barbarian at its gates but does nothing to support an army capable of defending them.  For us, this investment, like our company, is also multi-faceted.  It means investing in education, in youth, in job growth, in conferences, in sustainability, and in economic development on the whole. 


    MCPc is proud to be an equal opportunity employer, focused on recruiting and retaining top talent at every level. We employ premier associates in the industry who deliver value and support to our growing customer base. In order to ensure MCPc is holding itself to the highest level of security, as a trusted and premier endpoint solutions provider, all new employees must undergo our standard background check and drug screen test for pre-employment purposes.

    Position Overview

     The Cyber Security Analyst is responsible for working alongside the MCPc security team to identify, analyze and block potential threats and detect IT security incidents across the enterprise along with proactive service monitoring, patching, antivirus and backups.  Follows detailed operational processes and procedures to appropriately analyze, escalate, and assist in remediation of critical information security incidents.  The position operates on a rotating schedule in support of operations 24 hours a day, 7 days a week.  Hours to be determined based on need of the service desk. This position can be either in Cleveland, Ohio or Erie, PA


    • Triage incoming tickets to the Security Operations Center
    • Monitor, identify, report and perform risk analysis of threats and vulnerabilities within customers environment
    • Interpret and analyze potential threats, then translate the severity
    • Assist Security Engineers with initial triage and resolution of critical issues
    • Carries out and evaluates investigative work regarding potential threats and actively respond to cyber-attacks
    • Event analysis leveraging SIEM tools
    • Log parsing and analysis skill set
    • Malware operation and indicators
    • Assist in implementing security awareness strategies
    • Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets for monitoring, patching, antivirus and backups.
    • Effectively communicate and work with end users to remediate issues with monitoring, patching, antivirus alerts and backups
    • Communication with customers as required: changes or agreed outages
    • Understand and research vendor patch release schedules and models and thru trusted resources, for timely vulnerability disclosures. 
    • Provide monthly patching reports to customers remediating issues as they arise, escalating to the Analyst II as necessary
    • Monitor antivirus alerts, remediate communicate with customers both verbally and via service ticket effectively
    • Responsible for resolving technical issues resulting from monitoring alerts (disk space, firmware updates, hardware problems, for example).
    • Document configuration items in IT Glue and verify validity.
    • Assist with report generation out of Solarwinds/Nable/ConnectWise.
    • Assist with client projects as appropriate, (Bitlocker, active directory clean up, security permissions, folders for example.)


    • Extremely detail oriented
    • Excellent work ethic and professionalism
    • Outstanding verbal and written communications
    • Must enjoy a demanding and fast-paced environment
    • Organizational skills with the ability to handle multiple task
    • Must be a team player with excellent communication skills and possess the ability to manage assignments independently.
    • Understanding of IT security needs and procedures


    Required: Bachelor’s degree in computer science, management information systems or related field plus 2 years of work experience

    OR Associates degree plus 3 years of work experience

    OR 4 years of work experience  



    • Information security related experience in areas such as security operations, incident analysis, incident handling and vulnerability management or testing, system patching, log analysis, intrusion detection or firewall administration
    • Experience in network operations or engineering
    • CompTIA Security+
    • Networking Certifications (CCNA, etc.)
    • Office 365


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