• Service Delivery Coordinator

    Location US-TX-Fort Worth
    Posted Date 2 weeks ago(1/10/2019 2:29 PM)
    Job ID
    2019-3701
    # Positions
    1
    Experience (Years)
    5
    Category
    Information Technology
  • Company Overview

    MCPc, headquartered in Cleveland, Ohio, is a privately-owned, multi-faceted endpoint management company that reaches customers throughout the United States.  In 2019, our ambition is to extend our range to Great Britain and parts of Europe.  Our global scope is enabled through strategic, international partnerships that reflect our own status as among the top one percent of companies of our kind in the world. 

     

    Unlike many businesses, MCPc resists defining the “size” of our optimal customer and instead focuses on the value a client places on securing its data and the devices information lives on.  Being at the forefront of technology for over 50 years allowed us to foresee how the end-point would become an entry-point for cyber-attack on data and that every company, regardless of size, would be vulnerable.

     

    That is why, even before “cyber” became a buzzword, we began building a “chain-of-custody” approach to protecting data and devices on a scalable model that serves small-to-midsize-to-enterprise-size organizations.  Today, with the proliferation of cyberattacks, our approach sets us apart. We have become a recognized industry leader for helping organizations mitigate risk, manage compliance and, as a consequence, optimize the total cost of ownership of their technology.  

     

    To maintain our valued position, we not only invest in employee training and advanced facilities but also in talent development.  We recognize the consequences that short- and long-term shortages in cyber defense experts mean to our business and to our customers. It is no different than a country that spots the barbarian at its gates but does nothing to support an army capable of defending them.  For us, this investment, like our company, is also multi-faceted.  It means investing in education, in youth, in job growth, in conferences, in sustainability, and in economic development on the whole. 

    Position Overview

    This role will be a support 2nd shift role, timings being around 12pm - 8pm. Also it will include covering incident, service request and problem management, working with developers for bug fixing and development of minor enhancements for the following in-scope applications:

    • Locotrack
    • OpsVision / Brilliant Factory*
    • OpsVision Notify
    • SPC4O (SPC for the Operator)
    • eAndOn
    • IGS
    • Proficy CIMPLICITY
    • Proficy Historian
    • Proficy Plant Applications
    • Reliance (EtQ)*
    • Supply Chain Connect (SCC)*
    • Supplier Connect (SCx)
    • Sourcing Price Feed (SPF)
    • SCP*
    • Proficy MES (v1, v2, & Digital Yamazumi)*
    • Maximo*
    • CAS / Mainframe*
    • Kronos*
    • Predator DNC
    • Nesting

    Responsibilities

    • Facilitate Outage Bridge/Skype
    • Outage Communication (in lieu of release manager)
    • Complete quarterly account access reviews
    • SOP Creation, Knowledge Articles in Service Now
    • Queue Management – for L1/L2/L3 developers, Resource capacity planning
    • Implementation plan creation (for INC and PRB)
    • In lieu of a Release manager - Change request creation (for Ops items)
    • Monitoring weekly metrics – identifying improvements with App Mgr.
    • In lieu of a Release Mgr. – facilitate the deployment activities
    • Facilitate testing of Ops items (INC/PRB)
    • Complete required security scans

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