• Managed Service Engineer

    Location US-OH-Cleveland
    Posted Date 2 weeks ago(1/8/2019 9:24 AM)
    Job ID
    # Positions
    Experience (Years)
    Information Technology
  • Company Overview

    MCPc, headquartered in Cleveland, Ohio, is a privately-owned, multi-faceted endpoint management company that reaches customers throughout the United States.  In 2019, our ambition is to extend our range to Great Britain and parts of Europe.  Our global scope is enabled through strategic, international partnerships that reflect our own status as among the top one percent of companies of our kind in the world. 


    Unlike many businesses, MCPc resists defining the “size” of our optimal customer and instead focuses on the value a client places on securing its data and the devices information lives on.  Being at the forefront of technology for over 50 years allowed us to foresee how the end-point would become an entry-point for cyber-attack on data and that every company, regardless of size, would be vulnerable.


    That is why, even before “cyber” became a buzzword, we began building a “chain-of-custody” approach to protecting data and devices on a scalable model that serves small-to-midsize-to-enterprise-size organizations.  Today, with the proliferation of cyberattacks, our approach sets us apart. We have become a recognized industry leader for helping organizations mitigate risk, manage compliance and, as a consequence, optimize the total cost of ownership of their technology.  


    To maintain our valued position, we not only invest in employee training and advanced facilities but also in talent development.  We recognize the consequences that short- and long-term shortages in cyber defense experts mean to our business and to our customers. It is no different than a country that spots the barbarian at its gates but does nothing to support an army capable of defending them.  For us, this investment, like our company, is also multi-faceted.  It means investing in education, in youth, in job growth, in conferences, in sustainability, and in economic development on the whole. 

    Position Overview

    The Managed Service Engineer will use extensive knowledge and skills obtained through education and experience to maintain and enhance all network infrastructure, server/storage hardware, vitalization technology, application management as well as end user support.


    This position participates in the planning and implementation of procedures to ensure system provisioning and maintenance that is consistent with corporate mission, industry best practices and regulatory requirements. 


    The ideal individual for this role exhibits strong organizational and communications skills as well as a passion for information technology.


    • Excellent knowledge of computer servers and network systems to ensure high levels of availability and security, which includes planning, developing, installing, configuring, maintaining and optimizing server, storage, and network hardware, software, and communication links.
    • Proven experience in a network administrator role with routing and switching, firewalls, internet VPN’s, remote implementation, troubleshooting, and problem resolution
    • Manage server operations and maintenance for all production systems, including file, e-mail, vitalization, and backup, to ensure the highest levels of security, availability and performance.
    • Perform server, storage, and network design and capacity planning.
    • Conduct research on server, storage, and network products, services, protocols, and standards in support of procurement and development efforts.
    • Keep abreast of latest technology and industry trends, recommends equipment and system enhancements, upgrades and/or replacements as necessary to meet the IT needs of the organization.


    • Attention to detail and ability to identify and manage issues
    • Critical thinking and strong problem-solving skills
    • Professional demeanor
    • Ability to manage confidential and proprietary company information
    • Experience working in a team-oriented, collaborative environment
    • Ability to follow strict protocols while maintaining an empathetic approach in assisting coworkers
    • Can communicate effectively at all levels with the focus on the end user community
    • Proficiency in hardware repair, software troubleshooting and remote diagnostic skills
    • Ability to travel locally as needed
    • Research and make recommendations on server system administration
    • Define network policies and procedures
    • Install and integrate new server hardware and applications
    • Support and administer third-party applications
    • Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses
    • Fully support, configure, maintain and upgrade corporate customer’s networks and in-house servers
    • Proven ability to analyze, define and make proposals tied to an IT infrastructure.
    • Drive to take personal ownership of issues, and the habit of following up with internal customers, co-workers and employees until issues are resolved and projects completed.
    • Proven face to face interaction with internal and external customers
    • Proficient knowledge of Citrix Xenapp
    • VMware View
    • Application layering
    • Cisco IOS and NX-OS
    • TCP/IP
    • VMware vSphere
    • Citrix XenServer
    • DOS, Windows, PC Imaging and Deployment


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