MCPc, headquartered in Cleveland, Ohio, is a privately-owned, multi-faceted endpoint management company that reaches customers throughout the United States. In 2019, our ambition is to extend our range to Great Britain and parts of Europe. Our global scope is enabled through strategic, international partnerships that reflect our own status as among the top one percent of companies of our kind in the world.
Unlike many businesses, MCPc resists defining the “size” of our optimal customer and instead focuses on the value a client places on securing its data and the devices information lives on. Being at the forefront of technology for over 50 years allowed us to foresee how the end-point would become an entry-point for cyber-attack on data and that every company, regardless of size, would be vulnerable.
That is why, even before “cyber” became a buzzword, we began building a “chain-of-custody” approach to protecting data and devices on a scalable model that serves small-to-midsize-to-enterprise-size organizations. Today, with the proliferation of cyberattacks, our approach sets us apart. We have become a recognized industry leader for helping organizations mitigate risk, manage compliance and, as a consequence, optimize the total cost of ownership of their technology.
To maintain our valued position, we not only invest in employee training and advanced facilities but also in talent development. We recognize the consequences that short- and long-term shortages in cyber defense experts mean to our business and to our customers. It is no different than a country that spots the barbarian at its gates but does nothing to support an army capable of defending them. For us, this investment, like our company, is also multi-faceted. It means investing in education, in youth, in job growth, in conferences, in sustainability, and in economic development on the whole.
The Service Desk team provides global support to current employees. The Service Desk performs troubleshooting/triage in areas such as laptop/desktop hardware issues, AD users and computers administration, network printers, Ethernet and Wi-Fi connections. Additionally, the Service Desk supports basic troubleshooting of Microsoft Office and Microsoft Office 365 products, Internet Explorer, AS400/I-Series account maintenance, Skype and end-user VOIP hardware, MS-Exchange, MS SCCM client, along with other internal systems.
Responsibilities will include support for 1st Tier and 2nd Tier support for employees and contractors, via phone and remote support. Other responsibilities may include support for Executives/VIP’s and responsibilities for hardware deployment’s and the EOL process.