• Project Deployment Technician

    Location US-OH-Akron
    Posted Date 1 month ago(12/19/2018 2:19 PM)
    Job ID
    2018-3694
    # Positions
    5
    Experience (Years)
    1
    Category
    Information Technology
  • Company Overview

    MCPc, headquartered in Cleveland, Ohio, is a privately-owned, multi-faceted endpoint management company that reaches customers throughout the United States.  In 2019, our ambition is to extend our range to Great Britain and parts of Europe.  Our global scope is enabled through strategic, international partnerships that reflect our own status as among the top one percent of companies of our kind in the world. 

     

    Unlike many businesses, MCPc resists defining the “size” of our optimal customer and instead focuses on the value a client places on securing its data and the devices information lives on.  Being at the forefront of technology for over 50 years allowed us to foresee how the end-point would become an entry-point for cyber-attack on data and that every company, regardless of size, would be vulnerable.

     

    That is why, even before “cyber” became a buzzword, we began building a “chain-of-custody” approach to protecting data and devices on a scalable model that serves small-to-midsize-to-enterprise-size organizations.  Today, with the proliferation of cyberattacks, our approach sets us apart. We have become a recognized industry leader for helping organizations mitigate risk, manage compliance and, as a consequence, optimize the total cost of ownership of their technology.  

     

    To maintain our valued position, we not only invest in employee training and advanced facilities but also in talent development.  We recognize the consequences that short- and long-term shortages in cyber defense experts mean to our business and to our customers. It is no different than a country that spots the barbarian at its gates but does nothing to support an army capable of defending them.  For us, this investment, like our company, is also multi-faceted.  It means investing in education, in youth, in job growth, in conferences, in sustainability, and in economic development on the whole. 

    Position Overview

    This position is a temporary( 3-4 month+) fulltime position and involves installing PC systems at customer locations. The technician will connect power, and peripheral cables to new systems. Technician may also migrate end-user data from legacy systems to new systems, and verify proper printers and drives are mapped. Technician should be able to conduct limited end-user support, namely answering general questions regarding the use of their PC system and answering questions regarding data migration.

    Responsibilities

    Key Tasks and Responsibilities 

    • Perform software installation.
    • Perform computer redeployments.
    • Provides connectivity to the customer's network.
    • Provides hardware break-fix services on desktops, laptops, and printers.
    • installs local and network printer drivers on desktops/laptops
    • May be required to answer phones and resolve technical issues over the phone/in person/remotely

    Key Outcomes of the Position 

     

    • A positive support environment
    • Meeting expectations of customer, while meeting all business expectations
    • Provide high quality project and IT support to the customers and end user’s by assisting them with incidents and resolving IT related support needs to minimize delays related to technical issues across the organization.
    • Proved a high level of customer service tied to every interaction with the customer and an end-user

    Qualifications

    Skills and Attributes Required:

    • Must possess strong attention to detail.
    • Experience with Windows 10 
    • Professional demeanor is a necessity.
    • Ability to follow strict protocols while maintaining an empathetic approach to in assisting the end user.
    • Strong documentation skills from issue to resolution.
    • Excellent communication skills both verbally and written are critical.
    • Proven customer service and communication skills (phone, written and in person)

    Experience and Educational Requirement

    • Must have experience in setting up and installing computers.
    • Will have intermediate to advance Windows OS troubleshooting skills
    • Must have experience migrating data
    • College diploma or university degree in the field of computer technology and/or years equivalent work experience.
    • Certifications in CompTia A+, MCP, and/or Network +, preferred.
    • Must be experienced in installing network printers.
    • Must be proficient in using all MS Office applications.

    Physical Requirements:

     

    The physical requirements of this job include frequent sitting with regular stooping/crouching walking, standing, pushing/pulling, carrying, lifting up to 40lbs., grasping, reaching, and clarity of vision.  The mental requirements of the job include general intelligence, motor coordination skills, coordination of the hands, eyes and feet, verbal intelligence and number intelligence.  The workplace environmental conditions are typically that of a temperature controlled and clean office setting.  Regular driving to other office or customer locations may be required.

     

    Regular attendance and punctuality are an essential job function of this position.  In addition, the duties of this job need to be performed at our client offices for the purpose of interaction and collaboration with colleagues and/or clients as necessary, the ability to adequately supervise the associate, and/or the availability of necessary equipment utilized for regular job functions.   

     

    This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to follow any other job related instructions and to perform other job related duties requested by their supervisor.

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