• Help Desk/Desktop Support

    Location US-OH-Sandusky
    Posted Date 2 weeks ago(12/7/2018 8:02 AM)
    Job ID
    # Positions
    Experience (Years)
    Information Technology
  • Company Overview

    MCPc, headquartered in Cleveland, Ohio, is a privately-owned, multi-faceted endpoint management company that reaches customers throughout the United States.  In 2019, our ambition is to extend our range to Great Britain and parts of Europe.  Our global scope is enabled through strategic, international partnerships that reflect our own status as among the top one percent of companies of our kind in the world. 


    Unlike many businesses, MCPc resists defining the “size” of our optimal customer and instead focuses on the value a client places on securing its data and the devices information lives on.  Being at the forefront of technology for over 50 years allowed us to foresee how the end-point would become an entry-point for cyber-attack on data and that every company, regardless of size, would be vulnerable.


    That is why, even before “cyber” became a buzzword, we began building a “chain-of-custody” approach to protecting data and devices on a scalable model that serves small-to-midsize-to-enterprise-size organizations.  Today, with the proliferation of cyberattacks, our approach sets us apart. We have become a recognized industry leader for helping organizations mitigate risk, manage compliance and, as a consequence, optimize the total cost of ownership of their technology.  


    To maintain our valued position, we not only invest in employee training and advanced facilities but also in talent development.  We recognize the consequences that short- and long-term shortages in cyber defense experts mean to our business and to our customers. It is no different than a country that spots the barbarian at its gates but does nothing to support an army capable of defending them.  For us, this investment, like our company, is also multi-faceted.  It means investing in education, in youth, in job growth, in conferences, in sustainability, and in economic development on the whole. 

    Position Overview

    Due to continued growth and the need to meet the demand of our customers we are seeking experienced computer professionals to perform Help Desk and Desktop Support.



    Helpdesk/Desktop Support Technicians will receive escalated PC and peripheral support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via e-mail) within the Helpdesk environment  in a timely and accurate fashion, and provide end-user assistance where required. This position is about 85% helpdesk and 15% desk-side support so phone experience in a Helpdesk environment is a must.


    This is a Level I  technical support position providing advanced PC support. Ideal candidates will have Certifications in CompTia A+, MCP, and/or Network +, preferred; with an Associate or Bachelor degree in the field of computer technology and/or 2-4 years equivalent work experience as a technician.


    All levels will be expected to have: 


    • A+ is required for this role
    • Attention to detail
    • AD,Office 2010, Windows 7, and IE experience
    • Phone Support experience 
    • Professional demeanor
    • Strong ability to identify and manage issues
    • Ability to follow strict protocols while maintaining an empathetic approach in assisting the end user.
    • Must be a quick learner.
    • Must have good soft skills.
    • Must be reliable at documenting desk side call resolution, in detail. 
    • Strong communication skills both verbally and written form.


    Physical Requirements (Describe the position in terms of amount of time standing, sitting, and walking around, lifting and bending, which duties require the most effort and what business tools are utilized regularly):

    • Working conditions are normal for an office environment.
    • Work requires ability to interact with end user via phone and to respond to end users at their worksite.
    • Must be able to lift 40 lbs. 
    • Must be able to walk up and down stairs.
    • Must be able to stoop and bend under desk



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