• Office 365 Engineer

    Location US-OH-Cleveland
    Posted Date 1 month ago(11/15/2018 1:52 PM)
    Job ID
    2018-3677
    # Positions
    1
    Experience (Years)
    2
    Category
    Information Technology
  • Company Overview

    MCPc, headquartered in Cleveland, Ohio, is a privately-owned, multi-faceted endpoint management company that reaches customers throughout the United States.  In 2019, our ambition is to extend our range to Great Britain and parts of Europe.  Our global scope is enabled through strategic, international partnerships that reflect our own status as among the top one percent of companies of our kind in the world. 

     

    Unlike many businesses, MCPc resists defining the “size” of our optimal customer and instead focuses on the value a client places on securing its data and the devices information lives on.  Being at the forefront of technology for over 50 years allowed us to foresee how the end-point would become an entry-point for cyber-attack on data and that every company, regardless of size, would be vulnerable.

     

    That is why, even before “cyber” became a buzzword, we began building a “chain-of-custody” approach to protecting data and devices on a scalable model that serves small-to-midsize-to-enterprise-size organizations.  Today, with the proliferation of cyberattacks, our approach sets us apart. We have become a recognized industry leader for helping organizations mitigate risk, manage compliance and, as a consequence, optimize the total cost of ownership of their technology.  

     

    To maintain our valued position, we not only invest in employee training and advanced facilities but also in talent development.  We recognize the consequences that short- and long-term shortages in cyber defense experts mean to our business and to our customers. It is no different than a country that spots the barbarian at its gates but does nothing to support an army capable of defending them.  For us, this investment, like our company, is also multi-faceted.  It means investing in education, in youth, in job growth, in conferences, in sustainability, and in economic development on the whole. 

     

    Position Overview

    • Member of the Office 365 migration team
    • Assessing customer email environment and provide migration estimates
    • Migrating customer from current email system to Office 365
    • Provides engineering technical support and escalations for new and existing customers

    Responsibilities

    • Responsible for all accepts of enterprise messaging including MS records, hybrid/cloud instillations and troubleshooting/configuring etc
    • Performing Microsoft Exchange and Office 365 Migrations in conjunction with Office 365 Team Lead
    • Utilize BitTitan migration tool to assist in the migration process when specified
    • Assist with customer IT customer communication and collaboration migrations in accordance with agreed upon Scope of Work
    • Provide escalation support for new and existing customers
    • Assist in preparation for customer facing presentation of technical solutions; may include some customer facing presentations

    Qualifications

    Pre-Sales

    • Lead the Office 365 Team Lead in estimating work efforts for the Office 365 Team migration.
    • Estimation for required time for project completion.
    • Review Solution design / Scope of Work
    • Use technical expertise to assist in the preparation of pre-sales materials required to assist in the sales process.

    Technical Research

    • Stay current on Office 365 technologies.
    • Learn and be able to use the BitTitan Migration toolset.
    • Maintain the technical certifications as required.
    • Act as an internal resource due to your awareness of Office 365 solutions.

    Key Outcomes of the Position

     

    • MCPc customers will be provided with technical solutions that meet and exceed their business needs. 
    • MCPc customers and internal associates will know they can depend on the the engineer to provide technical expertise in their given area.
    • MCPc’s technical expertise will remain up to date.

    Skills and Attributes Required:

     

    • Technical expert with:
    • Office 365 administration
    • Microsoft Server O/s
    • Active Directory, DNS, DHCP
    • Azure A/D as it applies to Office 365 migrations

    Experience and Educational Requirement necessary to the job:

     

    • Microsoft Office 365 Administration experience
    • Microsoft Office product installation / configuration experience (locally based)
    • Active Directory administration experience
    • Microsoft Server O/s
    • Familiarity with Active Directory, DNS, DHCP

     

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