• Service Delivery Coordinator

    Location US-TX-Dallas
    Posted Date 3 weeks ago(10/24/2018 8:29 AM)
    Job ID
    # Positions
    Experience (Years)
    Information Technology
  • Company Overview

    MCPc is a technology logistics company that helps clients empower their employees to work from anywhere and on any device through innovative end point computing architectures.


    The company’s heritage as a top 100 solution integrator and unique anyplace workspace ideology has positioned it to become a thought leader in the rapidly expanding next generation Internet of Things (IoT) marketplace.


    As customers continue to expand their use of connected devices, MCPc will also continue to deploy and develop enhanced services around managing the intelligent device life-cycle in a proactive and efficient fashion. Headquartered in Cleveland and with branch locations across the Midwest, MCPc provides custom solutions for the three biggest issues facing customers today: Logistics, the Secured Client and Workspace Transformation. These three offerings make up the core of the Anyplace Workspace ®, our answer to the Internet of Things and PC-as-a-Service.


    MCPc is proud to be an equal opportunity employer, focused on recruiting and retaining top talent at every level. We employ premier associates in the industry who deliver value and support to our growing customer base. In order to ensure MCPc is holding itself to the highest level of security, as a trusted and premier endpoint solutions provider, all new employees must undergo our standard background check and drug screen test for pre-employment purposes.


    As a NorthCoast 99 winner for 8 consecutive years, MCPc is consistently recognized as one of Northeast Ohio’s best places to work. MCPc offers a comprehensive benefits package which includes optional Medical, Dental, Vision, Short Term Disability, 401k, Voluntary Life Insurance (for you and your family), Group Accident and Critical Illness Insurances as well as company-paid Life and Long Term Disability Insurances. We also offer Paid Time Off, Paid Holidays, a Wellness Program and other perks to take advantage of through our strategic partnerships!

    Position Overview

    This role will be a support 2nd shift role, timings being around 12pm - 8pm. Also it will include covering incident, service request and problem management, working with developers for bug fixing and development of minor enhancements for the following in-scope applications:

    • Locotrack
    • OpsVision / Brilliant Factory*
    • OpsVision Notify
    • SPC4O (SPC for the Operator)
    • eAndOn
    • IGS
    • Proficy CIMPLICITY
    • Proficy Historian
    • Proficy Plant Applications
    • Reliance (EtQ)*
    • Supply Chain Connect (SCC)*
    • Supplier Connect (SCx)
    • Sourcing Price Feed (SPF)
    • SCP*
    • Proficy MES (v1, v2, & Digital Yamazumi)*
    • Maximo*
    • CAS / Mainframe*
    • Kronos*
    • Predator DNC
    • Nesting


    • Facilitate Outage Bridge/Skype
    • Outage Communication (in lieu of release manager)
    • Complete quarterly account access reviews
    • SOP Creation, Knowledge Articles in Service Now
    • Queue Management – for L1/L2/L3 developers, Resource capacity planning
    • Implementation plan creation (for INC and PRB)
    • In lieu of a Release manager - Change request creation (for Ops items)
    • Monitoring weekly metrics – identifying improvements with App Mgr.
    • In lieu of a Release Mgr. – facilitate the deployment activities
    • Facilitate testing of Ops items (INC/PRB)
    • Complete required security scans


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