• System Analyst

    Location US-Erie, PA
    Posted Date 1 week ago(10/11/2018 10:16 AM)
    Job ID
    # Positions
    Experience (Years)
    Information Technology
  • Company Overview

    MCPc is a technology logistics company that helps clients empower their employees to work from anywhere and on any device through innovative end point computing architectures.


    The company’s heritage as a top 100 solution integrator and unique anyplace workspace ideology has positioned it to become a thought leader in the rapidly expanding next generation Internet of Things (IoT) marketplace.


    As customers continue to expand their use of connected devices, MCPc will also continue to deploy and develop enhanced services around managing the intelligent device life-cycle in a proactive and efficient fashion. Headquartered in Cleveland and with branch locations across the Midwest, MCPc provides custom solutions for the three biggest issues facing customers today: Logistics, the Secured Client and Workspace Transformation. These three offerings make up the core of the Anyplace Workspace ®, our answer to the Internet of Things and PC-as-a-Service.


    MCPc is proud to be an equal opportunity employer, focused on recruiting and retaining top talent at every level. We employ premier associates in the industry who deliver value and support to our growing customer base. In order to ensure MCPc is holding itself to the highest level of security, as a trusted and premier endpoint solutions provider, all new employees must undergo our standard background check and drug screen test for pre-employment purposes.


    As a NorthCoast 99 winner for 8 consecutive years, MCPc is consistently recognized as one of Northeast Ohio’s best places to work. MCPc offers a comprehensive benefits package which includes optional Medical, Dental, Vision, Short Term Disability, 401k, Voluntary Life Insurance (for you and your family), Group Accident and Critical Illness Insurances as well as company-paid Life and Long Term Disability Insurances. We also offer Paid Time Off, Paid Holidays, a Wellness Program and other perks to take advantage of through our strategic partnerships!

    Position Overview

    The System Analyst is responsible for gathering requirements from the production team(s).  This individual will then work with the IT team to enhance the overall effectiveness of the tools in place and make recommendations for areas of improvement.


     Maximo Services Program resource:

      • The Services Maximo program continues to leverage the existing implementation of IBM Maximo to manage tooling across 66 Customer Services Centers within the Global Services Organization. The initial program covered deployment and configuration of the system to meet each service center’s needs.  Paradigm will be focused on the system requirements gathering for external and internal users purchasing tooling in the Global Services Organization.  Also supporting projects to simplify, enhance, and configure based on the needs/demand of the end-user.  Paradigm will work directly with the functional project leader in Services and coordinate the activities of the functional and IT teams, and any supporting IT teams. 
      • Gather and confirm all system-level requirements for the project
      • Track program activities, at the task level
      • Schedule and lead regular status calls
      • Coordinate across functional, site and IT teams to maintain positive progress
      • Help break down barriers
      • Communicate status, risks and issues regularly and openly
      • Schedule end user training during site roll-outs and on-demand as needed
      • Learn the CWC platform and capabilities to meet the need of external Maximo users
      • Learn the Oracle SSS and Maximo integration capabilities and provide the ability to train end-users on the purchasing process through Maximo
      • Manage license allocation and number of users within the limit of what was purchased through IBM
      • Research industry standards and Maximo best practices to continuously improve end-users experience
      • Implement and drive new work order close out process from the individuals at service sites uploading documentation to the GSS Maximo team


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