Due to continued growth and the need to meet the demand of our customers we are seeking experienced computer professionals to perform Help Desk/Desktop Support Level II; to be part of a team of professional providing a high level of customer service and technical support. Much of the work is via telephone and a focus on strong customer service is essential.
Desktop Support Technicians Level II will receive escalated PC and peripheral support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provide end-user assistance where required.
This support position will be providing advanced PC and printer support. Ideal candidates will have Certifications in CompTia A+, MCP, and/or Network +, preferred; with an Associate or Bachelor degree in the field of computer technology and/or 2-5 years equivalent work experience as a technician. Needs to have Citrix experience.
Individuals will need to have: