• Office 365 Engineer

    Location US-OH-Cleveland
    Posted Date 6 days ago(6 days ago)
    Job ID
    # Positions
    Experience (Years)
    Information Technology
  • Company Overview


    MCPc is a technology logistics company that helps clients empower their employees to work from anywhere and on any device through innovative end point computing architectures.


    The company’s heritage as a top 100 solution integrator and unique anyplace workspace ideology has positioned it to become a thought leader in the rapidly expanding next generation Internet of Things (IoT) marketplace.


    As customers continue to expand their use of connected devices, MCPc will also continue to deploy and develop enhanced services around managing the intelligent device life-cycle in a proactive and efficient fashion. Headquartered in Cleveland and with branch locations across the Midwest, MCPc provides custom solutions for the three biggest issues facing customers today: Logistics, the Secured Client and Workspace Transformation. These three offerings make up the core of the Anyplace Workspace ®, our answer to the Internet of Things and PC-as-a-Service.


    MCPc is proud to be an equal opportunity employer, focused on recruiting and retaining top talent at every level. We employ premier associates in the industry who deliver value and support to our growing customer base. In order to ensure MCPc is holding itself to the highest level of security, as a trusted and premier endpoint solutions provider, all new employees must undergo our standard background check and drug screen test for pre-employment purposes.


    As a NorthCoast 99 winner for 8 consecutive years, MCPc is consistently recognized as one of Northeast Ohio’s best places to work. MCPc offers a comprehensive benefits package which includes optional Medical, Dental, Vision, Short Term Disability, 401k, Voluntary Life Insurance (for you and your family), Group Accident and Critical Illness Insurances as well as company-paid Life and Long Term Disability Insurances. We also offer Paid Time Off, Paid Holidays, a Wellness Program and other perks to take advantage of through our strategic partnerships!



    Position Overview

    • Member of the Office 365 migration team
    • Assessing customer email environment and provide migration estimates
    • Migrating customer from current email system to Office 365
    • Provides engineering technical support and escalations for new and existing customers


    • Responsible for all accepts of enterprise messaging including MS records, hybrid/cloud instillations and troubleshooting/configuring etc
    • Performing Microsoft Exchange and Office 365 Migrations in conjunction with Office 365 Team Lead
    • Utilize BitTitan migration tool to assist in the migration process when specified
    • Assist with customer IT customer communication and collaboration migrations in accordance with agreed upon Scope of Work
    • Provide escalation support for new and existing customers
    • Assist in preparation for customer facing presentation of technical solutions; may include some customer facing presentations



    • Lead the Office 365 Team Lead in estimating work efforts for the Office 365 Team migration.
    • Estimation for required time for project completion.
    • Review Solution design / Scope of Work
    • Use technical expertise to assist in the preparation of pre-sales materials required to assist in the sales process.

    Technical Research

    • Stay current on Office 365 technologies.
    • Learn and be able to use the BitTitan Migration toolset.
    • Maintain the technical certifications as required.
    • Act as an internal resource due to your awareness of Office 365 solutions.

    Key Outcomes of the Position


    • MCPc customers will be provided with technical solutions that meet and exceed their business needs. 
    • MCPc customers and internal associates will know they can depend on the the engineer to provide technical expertise in their given area.
    • MCPc’s technical expertise will remain up to date.

    Skills and Attributes Required:


    • Technical expert with:
    • Office 365 administration
    • Microsoft Server O/s
    • Active Directory, DNS, DHCP
    • Azure A/D as it applies to Office 365 migrations

    Experience and Educational Requirement necessary to the job:


    • Microsoft Office 365 Administration experience
    • Microsoft Office product installation / configuration experience (locally based)
    • Active Directory administration experience
    • Microsoft Server O/s
    • Familiarity with Active Directory, DNS, DHCP



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