• Onsite Support Technician

    Location US-OH-Westfield Center
    Posted Date 2 weeks ago(2 weeks ago)
    Job ID
    # Positions
    Experience (Years)
    Information Technology
  • Company Overview

    MCPc is a technology logistics company that helps clients empower their employees to work from anywhere and on any device through innovative end point computing architectures.


    The company’s heritage as a top 100 solution integrator and unique anyplace workspace ideology has positioned it to become a thought leader in the rapidly expanding next generation Internet of Things (IoT) marketplace.


    As customers continue to expand their use of connected devices, MCPc will also continue to deploy and develop enhanced services around managing the intelligent device life-cycle in a proactive and efficient fashion. Headquartered in Cleveland and with branch locations across the Midwest, MCPc provides custom solutions for the three biggest issues facing customers today: Logistics, the Secured Client and Workspace Transformation. These three offerings make up the core of the Anyplace Workspace ®, our answer to the Internet of Things and PC-as-a-Service.


    MCPc is proud to be an equal opportunity employer, focused on recruiting and retaining top talent at every level. We employ premier associates in the industry who deliver value and support to our growing customer base. In order to ensure MCPc is holding itself to the highest level of security, as a trusted and premier endpoint solutions provider, all new employees must undergo our standard background check and drug screen test for pre-employment purposes.


    As a NorthCoast 99 winner for 8 consecutive years, MCPc is consistently recognized as one of Northeast Ohio’s best places to work. MCPc offers a comprehensive benefits package which includes optional Medical, Dental, Vision, Short Term Disability, 401k, Voluntary Life Insurance (for you and your family), Group Accident and Critical Illness Insurances as well as company-paid Life and Long Term Disability Insurances. We also offer Paid Time Off, Paid Holidays, a Wellness Program and other perks to take advantage of through our strategic partnerships!

    Position Overview

    The Onsite Support Technician will be responsible for the overall customer satisfaction as it relates to their use of end user devices and applications that drive the day-to-day operations. This individual must be very customer focused and can resolve technical issues in a timely and professional manner.


    • Provides 2nd & 3rd level customer support services for all end user devices and applications and other peripheral devices.
    • Experience with complex multi-vendor environment
    • Administers computers and users using Active Directory/Group Policies.
    • Heavy workstation and laptop operating system experience (Microsoft Windows®)
    • Logs comments for all service requests, incidents and change orders performed.
    • Configures and deploys imaged systems and provides responsive delivery to customers.
    • Responsible for the repair of workstations and laptops running Microsoft Windows® 10
    • Maintains detailed asset records for all PC hardware and software. Assists with asset protection and software licensing compliance.
    • Provides equipment maintenance services, including repair and component replacement services for all platforms. Maintains a log of all repairs/services performed.
    • Comprehensive knowledge and expertise in MS Office products including Microsoft Office 365/2016.
    • A solid understanding of LAN design, network protocols, client configuration, IP addressing, and remote connectivity.
    • Installing /uninstalling software
    • Configure and troubleshoot hardware and software including: desktops, laptops, handheld devices, and printers.
    • Promotes adherence to standardized IT processes, strategic principles, and architectural standards.
    • Actively shares knowledge with other IT members and improves the tools and processes used by department personnel.
    • Moves, adds, and makes changes for equipment and software deployment.
    • Performs other functions as assigned and actively participates in special projects as assigned.


    • Certifications in CompTia A+, Microsoft, and/or Network +, preferred; with an Associate or Bachelor degree in the field of Information Technology.
    • Minimum of 2-3 years equivalent work experience as a technician.
    • Must possess strong attention to detail.
    • Professional demeanor is a necessity.
    • Ability to follow strict protocols while maintaining an empathetic approach to in assisting the end user.
    • Strong documentation skills from issue to resolution.
    • Excellent communication skills both verbally and written are critical.
    • Experience supporting Microsoft Operating Systems in an Enterprise, Windows 10 experience preferred
    • Experience supporting Microsoft Office 365 in an Enterprise, experience preferred
    • Experience with PC device support in an enterprise environment
    • Experience with Active Directory User and Computers
    • PC hardware and peripheral troubleshooting experience
    • PC application support and troubleshooting experience
    • Proven customer service and communication skills (phone, written and in person)
    • Ability to lift and transport up to 50 lbs. as needed


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