• Help Desk/ Desktop Technician

    Location US-FL-Jacksonville
    Posted Date 1 month ago(1 month ago)
    Job ID
    2018-3631
    # Positions
    1
    Experience (Years)
    3
    Category
    Customer Service/Support
  • Company Overview

    MCPc is a technology logistics company that helps clients empower their employees to work from anywhere and on any device through innovative end point computing architectures.

     

    The company’s heritage as a top 100 solution integrator and unique anyplace workspace ideology has positioned it to become a thought leader in the rapidly expanding next generation Internet of Things (IoT) marketplace.

     

    As customers continue to expand their use of connected devices, MCPc will also continue to deploy and develop enhanced services around managing the intelligent device life-cycle in a proactive and efficient fashion. Headquartered in Cleveland and with branch locations across the Midwest, MCPc provides custom solutions for the three biggest issues facing customers today: Logistics, the Secured Client and Workspace Transformation. These three offerings make up the core of the Anyplace Workspace ®, our answer to the Internet of Things and PC-as-a-Service.

     

    MCPc is proud to be an equal opportunity employer, focused on recruiting and retaining top talent at every level. We employ premier associates in the industry who deliver value and support to our growing customer base. In order to ensure MCPc is holding itself to the highest level of security, as a trusted and premier endpoint solutions provider, all new employees must undergo our standard background check and drug screen test for pre-employment purposes.

     

    As a NorthCoast 99 winner for 8 consecutive years, MCPc is consistently recognized as one of Northeast Ohio’s best places to work. MCPc offers a comprehensive benefits package which includes optional Medical, Dental, Vision, Short Term Disability, 401k, Voluntary Life Insurance (for you and your family), Group Accident and Critical Illness Insurances as well as company-paid Life and Long Term Disability Insurances. We also offer Paid Time Off, Paid Holidays, a Wellness Program and other perks to take advantage of through our strategic partnerships!

    Position Overview

    The role of the Help Desk  personnel is to receive phone, e-mail and ticket requests.  This person will be responsible for first level triage for Helpdesk calls tied to end-user support.

    Responsibilities

    Provides technical support for users calling in to the IT Help Desk to increase computer user and system efficiency. Diagnoses, identifies, and isolates basic hardware and software problems. May install, modify, and make minor repairs to personal computer hardware and software systems, and provide technical assistance and training to system users. Routes calls to available technical expert in more complex and difficult cases.

    Qualifications

    • Trade school course completion, AA, or equivalent external training in computer services or repair which has provided practical knowledge in the field
    • Demonstrated ability to perform the essential functions of the job typically acquired through two or more years of directly related experience.
    • General knowledge and understanding of personal computer operations, diagnosis, and repairs including office application software packages, email, and PC operating systems .
    • Proficiency in problem recognition, isolation, and resolution of personal computer hardware and software concerns.
    • Ability to implement and effectively apply  continuous improvement methods. Ability to adapt procedures, techniques, and/or processes to meet special needs.
    • Ability to work on assignments that are moderately complex where judgement is required in resolving problems and making routine recommendations.
    • Ability to manage several assignments simultaneously through prioritization and recognition of skill levels required to complete the assignments.
    • Ability to determine methods and procedures and to seek appropriate guidance from more technically advanced sources as required.
    • Ability to define problems, collect data, establish facts, and draw valid conclusions.
    • Ability to respond to inquiries and to effectively communicate and present information.
    • Ability to effectively demonstrate team member competencies and participate in goal-setting, performance feedback, and self-development activities

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