• Entry Level Project Configuration Specialist

    Location US-OH-Berea
    Posted Date 2 weeks ago(2 weeks ago)
    Job ID
    2018-3628
    # Positions
    1
    Experience (Years)
    1
    Category
    Information Technology
  • Company Overview

    MCPc is a technology logistics company that helps clients empower their employees to work from anywhere and on any device through innovative end point computing architectures.

     

    The company’s heritage as a top 100 solution integrator and unique anyplace workspace ideology has positioned it to become a thought leader in the rapidly expanding next generation Internet of Things (IoT) marketplace.

     

    As customers continue to expand their use of connected devices, MCPc will also continue to deploy and develop enhanced services around managing the intelligent device life-cycle in a proactive and efficient fashion. Headquartered in Cleveland and with branch locations across the Midwest, MCPc provides custom solutions for the three biggest issues facing customers today: Logistics, the Secured Client and Workspace Transformation. These three offerings make up the core of the Anyplace Workspace ®, our answer to the Internet of Things and PC-as-a-Service.

     

    MCPc is proud to be an equal opportunity employer, focused on recruiting and retaining top talent at every level. We employ premier associates in the industry who deliver value and support to our growing customer base. In order to ensure MCPc is holding itself to the highest level of security, as a trusted and premier endpoint solutions provider, all new employees must undergo our standard background check and drug screen test for pre-employment purposes.

     

    As a NorthCoast 99 winner for 8 consecutive years, MCPc is consistently recognized as one of Northeast Ohio’s best places to work. MCPc offers a comprehensive benefits package which includes optional Medical, Dental, Vision, Short Term Disability, 401k, Voluntary Life Insurance (for you and your family), Group Accident and Critical Illness Insurances as well as company-paid Life and Long Term Disability Insurances. We also offer Paid Time Off, Paid Holidays, a Wellness Program and other perks to take advantage of through our strategic partnerships!

     

    Position Overview

    This is a full time temporary position with MCPc to provide assistance on several summer projects. The Configuration Specialist is responsible for the provisioning low complexity configurations of various IT devices (PCs, tablets, laptops, desktop, etc…) by following written work instructions and quality control documents in support of ongoing or new customer business. 

    Responsibilities

    Key Outcomes of the Position:

    • The Configuration Specialist will consistently follow documented processes to maintain a high degree of quality in work product and customer satisfaction.  All daily work must be completed in a timely and cost efficient manner.

    Skills and Attributes Required:

    • Excellent interpersonal, organizational, and communication skills.
    • Demonstrated ability to effectively multitask in a fast-paced changing environment.
    • Ability to work independently and to sustain positive relationships with team members, managers and customers.
    • Team oriented, action oriented, a self-starter 
    • Organized with a willingness to approach challenges in a manner that meets or exceeds customer expectations.
    • Demonstrated ability to manage multiple priorities of low complexity.
    • Attention to detail and a strong work ethic required.
    • Follow specific written directions to image PC's, upgrade memory, load software, and otherwise prepare PC's (including laptops, desktops, tablets) for deployment.
    • Capable of working with limited supervision on the processes listed within the classification.
    • Perform packaging of equipment and staging inventory to be deployed; including  asset tagging of equipment 

    Qualifications

    This is a hands-on position that will provide MCPc a dedicated individual to support all customer engagements. 

     

    Physical Requirements:

     

    The Configuration Specialist position involves lifting (up to 60 lbs.), carrying, standing, bending, 50% of the time.  The position also involves the occasional use of basic tools (screwdriver and box cutter), cleaning solutions, tear down and rebuild of IT components.  Finally, the ability to type, work from a computer monitor, communication (written and verbal) and read basic work instructions are a requirements.

     

    *This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to follow any other job related instructions and to perform other job related duties as request by their Supervisor.

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