• Account Service Representative

    Location US-OH-Westlake
    Posted Date 2 weeks ago(7/3/2018 3:49 PM)
    Job ID
    # Positions
    Experience (Years)
    Information Technology
  • Company Overview

    MCPc is a technology logistics company that helps clients empower their employees to work from anywhere and on any device through innovative end point computing architectures.


    The company’s heritage as a top 100 solution integrator and unique anyplace workspace ideology has positioned it to become a thought leader in the rapidly expanding next generation Internet of Things (IoT) marketplace.


    As customers continue to expand their use of connected devices, MCPc will also continue to deploy and develop enhanced services around managing the intelligent device life-cycle in a proactive and efficient fashion. Headquartered in Cleveland and with branch locations across the Midwest, MCPc provides custom solutions for the three biggest issues facing customers today: Logistics, the Secured Client and Workspace Transformation. These three offerings make up the core of the Anyplace Workspace ®, our answer to the Internet of Things and PC-as-a-Service.


    MCPc is proud to be an equal opportunity employer, focused on recruiting and retaining top talent at every level. We employ premier associates in the industry who deliver value and support to our growing customer base. In order to ensure MCPc is holding itself to the highest level of security, as a trusted and premier endpoint solutions provider, all new employees must undergo our standard background check and drug screen test for pre-employment purposes.


    As a NorthCoast 99 winner for 8 consecutive years, MCPc is consistently recognized as one of Northeast Ohio’s best places to work. MCPc offers a comprehensive benefits package which includes optional Medical, Dental, Vision, Short Term Disability, 401k, Voluntary Life Insurance (for you and your family), Group Accident and Critical Illness Insurances as well as company-paid Life and Long Term Disability Insurances. We also offer Paid Time Off, Paid Holidays, a Wellness Program and other perks to take advantage of through our strategic partnerships!

    Position Overview

    We seek a driven, results-oriented individual committed to delivering a superior customer experience.  The Account Service Representative will join our Enterprise Account team which is responsible for managing our top customers.




    • Field and respond to customer inquiries on all administrative aspects of their account.
    • Maintain a detailed database of all customer contact, service history, competitive services and contract status.
    • Perform administrative functions including creation of proposals, contract preparation, placing and tracking orders throughout the provisioning process, and invoice reviews.
    • Develop relationships and work closely with internal resources including service delivery, engineering and customer service to ensure all objectives and intervals are being met.
    • Become proficient in, and maintain expertise on, all products and services.
    • Coordinate and participate in product demonstrations and off-site customer meetings.


    • 2+ years experience in telecommunications or a related technology field preferred but not required.
    • Strong business acumen and ability to identify and resolve complex technical issues.
    • Exceptional verbal, written and interpersonal communication skills.
    • Technical aptitude and strong computer skills including proficiency with MS Office, especially Excel and PowerPoint, Salesforce, and the ability to quickly master proprietary applications.
    • Strong work ethic, results orientation and attention to detail.
    • 4 year college degree.
    • Stable work history with a documented track record of growth and professional success

    This position offers excellent salary, bonus, car and cell phone allowance, full benefits, 401k with company match, vacation and sick leave, as well as tremendous room for growth and development in account management within our organization.


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