• Network Systems Administrator

    Location US-MS
    Posted Date 4 weeks ago(6/20/2018 8:37 AM)
    Job ID
    # Positions
    Experience (Years)
    Information Technology
  • Company Overview

    MCPc is a technology logistics company that helps clients empower their employees to work from anywhere and on any device through innovative end point computing architectures.
    The company’s heritage as a top 100 solution integrator and unique anyplace workspace ideology has positioned it to become a thought leader in the rapidly expanding next generation Internet of Things (IoT) marketplace.
    As customers continue to expand their use of connected devices, MCPc will also continue to deploy and develop enhanced services around managing the intelligent device life-cycle in a proactive and efficient fashion. Headquartered in Cleveland and with branch locations across the Midwest, MCPc provides custom solutions for the three biggest issues facing customers today: Logistics, the Secured Client and Workspace Transformation. These three offerings make up the core of the Anyplace Workspace ®, our answer to the Internet of Things and PC-as-a-Service.
    MCPc is proud to be an equal opportunity employer, focused on recruiting and retaining top talent at every level. We employ premier associates in the industry who deliver value and support to our growing customer base. In order to ensure MCPc is holding itself to the highest level of security, as a trusted and premier endpoint solutions provider, all new employees must undergo our standard background check and drug screen test for pre-employment purposes.
    As a NorthCoast 99 winner for 8 consecutive years, MCPc is consistently recognized as one of Northeast Ohio’s best places to work. MCPc offers a comprehensive benefits package which includes optional Medical, Dental, Vision, Short Term Disability, 401k, Voluntary Life Insurance (for you and your family), Group Accident and Critical Illness Insurances as well as company-paid Life and Long Term Disability Insurances. We also offer Paid Time Off, Paid Holidays, a Wellness Program and other perks to take advantage of through our strategic partnerships!

    Position Overview

    Respond to and resolve complex PC, Server and networking problems via onsite, phone and email for a broad range of systems, both hardware and software.  Focus on in-depth problem analysis of Microsoft, Networking, Desktop and VMWare products as well as company applications.  Manage day-to-day administration of network servers, applications and desktop products


    • Install, upgrade, configure, maintain, and support computer networks, servers, workstations, and communications equipment.
    • Implement new domain users, user environments, software, printing access and security for applications being delivered (using Active Directory, etc).
    • Perform network troubleshooting to isolate and diagnose network problems (LAN/WAN)
    • Maintain and monitor all network and server equipment and maintain uptime
    • Perform day to day administration duties on network, servers, PC’s and applications.
    • Perform database server (MSSQL, Progress) monitoring and troubleshooting.
    • Perform system software upgrades on servers and network equipment when needed.
    • Administration of hardware and software contracts/maintenance renewals in a timely manner
    • Administer DNS and website administration/availability of our 3 websites
    • Maintain specific systems related to Imaging, WSUS, Anti-Virus, etc.
    • Ensure availability of printers and copiers on the network and their functionality.


    Provide users with network technical support.

    • Respond to the needs and questions of users concerning their access & usage of services.
    • Respond to user inquiries on the telephone, in person, and by e-mail.
    • Document user problems, resolutions & changes to existing environment.
    • Plan and schedule resolution to user issues problems.
    • Interface with vendor technical support resources when/if required.
    • Support users accessing existing, new or modified services.
    • Support remote user access via SSL-VPN and in our remote facilities.


    Provide training for users:

    • Microsoft Outlook, Office, Access to company applications
    • Specific core company applications as assigned



    • Troubleshoot programming code
    • Create reports
    • Update programming code


    • Associate’s degree in a related technical discipline.
    • 1 to 2 years of experience in LAN/WAN configurations, familiarity with Cisco IOS.
    • Experience with Active Directory domains, Windows 2003-2012 R2 Server.
    • Experience with VMWare
    • Familiarity with MSSQL database administration.
    • Familiarity with server virtualization technology. Hyper-V experience a plus.
    • A+, CCNA or greater, VMWare certifications a plus.
    • Familiarity with Veeam backup solutions.
    • Basic business math including algebra.
    • Excellent oral and written communications skills in English.
    • Excellent interpersonal and follow-up skills.
    • Excellent time management and organizational skills, ability to manage multiple priorities.
    • Excellent team work skills.
    • Adaptable, flexible, and patient.
    • Ability to work with or without direct supervision.
    • Punctual, maintain company confidentiality, and exhibit trustworthiness.
    • Willing and able to take initiative to keep up-to-date on products and services in use by company.
    • Willing and able to pursue learning in areas of services, products, hardware, applications and their function in a networking environment.
    • Able to think and adapt quickly; flexible disposition. Excellent analytical skills and reasoning.




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