• HelpDesk

    Location US-Erie, PA
    Posted Date 2 weeks ago(5/15/2018 10:52 AM)
    Job ID
    2018-3588
    # Positions
    1
    Experience (Years)
    2
    Category
    Information Technology
  • Company Overview

    MCPc delivers scalable solutions to host, secure and optimize an anyplace workspace® -- helping clients empower their employees to work from anywhere, and on any device. The company is a top 100 technology VAR, driven by partnerships with providers including Cisco, VMware, Citrix, NetApp, HP, Apple, Dell and Lenovo. Headquartered in Cleveland, and with branch locations across the United States, MCPc maintains practice areas in virtualization, personal systems, collaboration, borderless networks and support.

    From the data center to the desktop and into the cloud, MCPc ensures client success by leveraging IT to drive business performance, improve productivity and increase revenue.

    MCPc is proud to be an equal opportunity employer, focused on recruiting and retaining top talent at every level. We employ premier associates in the industry who deliver value and support to our growing customer base.

    As a NorthCoast 99 winner for 6 consecutive years, MCPc is consistently recognized as one of Northeast Ohio’s best places to work.

    Position Overview

    The Helpdesk Analyst will play the role of liaison between several departments within the organization helping both internal users and external suppliers with web portal accessibility, functionality, and usage.

    Responsibilities

    This person will also help with technical issues and triage those particular issues to the appropriate departments to minimize downtime and provide excellent customer service as well. Also this individual will help train both internal and external users on how to use and navigate the web portal. This candidate will also be responsible for analyzing data collected from the web portal by querying databases such as Access and/or Oracle.

    Qualifications

    • Associate degree from accredited college or university.
    • Good verbal and written communication skills
    • Highly organized and close attention-to-detail
    • 1-3 years Microsoft office -Access or Oracle background a plus
    • Ability to multitask well
    • Strong Analytical skills
    • Motivated and self-starter
    • Strong drive for meeting internal and external customer requirements.
    • Supply Chain, IT experience is plus and strongly desired

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