• Network Analyst

    Location US-OH-Sandusky
    Posted Date 4 days ago(6/13/2018 9:01 AM)
    Job ID
    2018-3580
    # Positions
    1
    Experience (Years)
    3
    Category
    Information Technology
  • Company Overview

    MCPc is a technology logistics company that helps clients empower their employees to work from anywhere and on any device through innovative end point computing architectures.

     

    The company’s heritage as a top 100 solution integrator and unique anyplace workspace ideology has positioned it to become a thought leader in the rapidly expanding next generation Internet of Things (IoT) marketplace.

     

    As customers continue to expand their use of connected devices, MCPc will also continue to deploy and develop enhanced services around managing the intelligent device life-cycle in a proactive and efficient fashion. Headquartered in Cleveland and with branch locations across the Midwest, MCPc provides custom solutions for the three biggest issues facing customers today: Logistics, the Secured Client and Workspace Transformation. These three offerings make up the core of the Anyplace Workspace ®, our answer to the Internet of Things and PC-as-a-Service.

     

    MCPc is proud to be an equal opportunity employer, focused on recruiting and retaining top talent at every level. We employ premier associates in the industry who deliver value and support to our growing customer base. In order to ensure MCPc is holding itself to the highest level of security, as a trusted and premier endpoint solutions provider, all new employees must undergo our standard background check and drug screen test for pre-employment purposes.

     

    As a NorthCoast 99 winner for 8 consecutive years, MCPc is consistently recognized as one of Northeast Ohio’s best places to work. MCPc offers a comprehensive benefits package which includes optional Medical, Dental, Vision, Short Term Disability, 401k, Voluntary Life Insurance (for you and your family), Group Accident and Critical Illness Insurances as well as company-paid Life and Long Term Disability Insurances. We also offer Paid Time Off, Paid Holidays, a Wellness Program and other perks to take advantage of through our strategic partnerships!

    Position Overview

    The Network Analyst  provides front-line support for technical incidents.  

     

    Responsibilities

    • Manages multiple network resources. Responsible for installation and maintenance of workstations and network hardware and software. Generates and maintains appropriate documentation, and tracks and reports progress on all active projects.
    • Makes modifications to network resources to optimize utilization and efficiency at the direction of the Senior Network Analyst. Evaluates, recommends, installs, tests, and manages new network products. Evaluates network resources to determine their ability to support new applications and continued growth of existing applications. Recommends solutions to proactively address looming capacity and/or performance-related problems.
    • Facilitates securing the desktop environment by leading the monitoring and remediation of desktop vulnerabilities. Provides 2nd level support to service desk team in creating and maintaining secure desktop images. 
    • Acts as a liaison to ensure that the service desk team gathers the required information to the network team can effectively begin troubleshooting potential network related issues.
    • Assists with the collection and testing of information provided by the service desk to facilitate the troubleshooting process. Mentors the service desk team in their knowledge of network technology and specifically the architectures deployed.  
    • Evaluates hardware and software function, performance, and utilization issues. Troubleshoots problems and initiates corrective action. Provides Level-1 Service Desk support to system users, including management and administration. 
    • Provides technical assistance, training, and ongoing support to fellow Information Services staff, and users of systems. Establishes appropriate procedures for system utilization. Provides stand-by coverage as scheduled, and subject to call-in as needed.
    • Communicates ideas; understands and interprets other's ideas; demonstrates courtesy, consideration, and patience. Puts organizational goals ahead of personal goals; manages fluctuations in work and schedule requirements effectively; demonstrates initiative and cooperation.

     

    Qualifications

    • Associate’s Degree in related field, or 2 years of equivalent career experience. Hardware certification of any type, or Microsoft Windows and/or Microsoft Office certification, is a plus. 
    • Demonstrates knowledge of and ability to install, support, and train others in the proper use and care of various computer-related equipment, such as (but not limited to) PCs/workstations, printers, scanners, bar code readers, etc.
    • Demonstrates knowledge of and ability to install, support, and train others in the proper use of various desktop applications, data storage and reporting methods, software utilities and tools, and principles of information management.
    • Demonstrates ability to grasp new and technical concepts quickly, and stay current with technology. Demonstrates analytical abilities, creativity, and attentiveness to detail.
    • Demonstrates initiative and the ability to work independently in a stressful environment. Result oriented, with strong leadership skills. 
    • Demonstrates ability to communicate effectively in both written and oral form. Demonstrates ability and willingness to generate and maintain necessary documentation. 
    • Demonstrates ability to work in a safe and efficient manner and maintain an accident-free work place. Demonstrates compliance with departmental policies and procedures, and a working knowledge of emergency codes.
    • Demonstrates compliance with applicable OSHA regulations and CDC standard and transmission-based precaution recommendations and the ability to utilize proper personal protective equipment. Demonstrates compliance with provisions of applicable S.D.S. forms
    • Must possess a valid State of Ohio motor vehicle operator's license and be insurable under auto policy. Employee must provide proof of personal automobile liability insurance coverage upon request. 

     

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