IT Project Manager

Location US-OH-Cleveland
Posted Date 1 week ago(3/8/2018 4:14 PM)
Job ID
# Positions
Experience (Years)
Information Technology

Position Overview

We are currently seeking candidates for the position of Project Manager onsite at our customer's location.  This position will be responsible for the implementation, deployment, and management of HPBX portal and equipment training for our customers.  Our customer has a reputation for top-tier service and this employee must sustain that reputation with exemplary communication skills, follow through on commitments, integrity, and professional image. The Project Manager will be responsible for two main areas which include the project management of complex order implementations as well as technical support for PMO team.


  • Recognize and work through complex customer networks
  • Work directly with Managers in other Departmentsas well as Service Delivery, on escalations and process/procedure enhancements
  • Ensure customer satisfaction: addressing technical demands and acting as sales liaison, and including partners to better support premium customers
  • Partner cross-functionally with customer support, sales and engineering departments to create customer success that drives positive customer satisfaction and account growth
  • Participate in pre-implementation meetings to determine customer specific programming and training objectives
  • Consult, configure and manage client call flow and programming of system
  • Provide our customer's Hosted PBX portal and equipment training on site and remotely along with documentation
  • Provide support to users via onsite visit, audio/web conference, phone or email to inquiries regarding routine issues or discrepancies during implementation
  • Document identified issues and response actions
  • Become SME (Subject Matter Expert)
  • Other duties as assigned


  • 5+ years cloud, data, voice experience
  • Bachelor's degree or applicable work experience
  • Excellent presentation skills – from small to large audiences
  • Ability to lead and influence both internal resources as well as customer resources to achieve successful outcomes
  • Knowledgeable in advanced network troubleshooting and terminology including LAN/WAN, Routers, Firewalls, Switches, PBX deployment, TCP/IP (IPv4) preferred
  • Experience with VoIP technology and terminology including SIP, RTP, QoS, COS, and codecs preferred
  • Experience and comfort interacting with and influencing C-level executives
  • Effective communication skills – written and verbal – with understanding of situational best practices
  • Possess that rare blend of technical expertise and sales acumen wrapped in a strong customer-centric mentality
  • Strong analytical, problem-solving and dot-connecting skills with the ability to develop quick, accurate situational awareness
  • Proficiency in understanding and retaining industry specific terminology and procedures
  • Highly self-motivated
  • Flexible team player with positive attitude
  • Ability to multi-task and work well under pressure
  • Exceptional problem analysis and solving skills
  • Effective time management and organizational skills

Must have ability to travel regionally as needed. Some overnight travel required


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