Help Desk/Desktop Support Technician

Location US-OH-North Olmsted
Posted Date 2 weeks ago(3/6/2018 1:11 PM)
Job ID
# Positions
Experience (Years)
Information Technology

Company Overview

MCPc is a technology logistics company that helps clients empower their employees to work from anywhere and on any device through innovative end point computing architectures.


The company’s heritage as a top 100 solution integrator and unique anyplace workspace ideology has positioned it to become a thought leader in the rapidly expanding next generation Internet of Things (IoT) marketplace.


As customers continue to expand their use of connected devices, MCPc will also continue to deploy and develop enhanced services around managing the intelligent device life-cycle in a proactive and efficient fashion. Headquartered in Cleveland and with branch locations across the Midwest, MCPc provides custom solutions for the three biggest issues facing customers today: Logistics, the Secured Client and Workspace Transformation. These three offerings make up the core of the Anyplace Workspace ®, our answer to the Internet of Things and PC-as-a-Service.


MCPc is proud to be an equal opportunity employer, focused on recruiting and retaining top talent at every level. We employ premier associates in the industry who deliver value and support to our growing customer base. In order to ensure MCPc is holding itself to the highest level of security, as a trusted and premier endpoint solutions provider, all new employees must undergo our standard background check and drug screen test for pre-employment purposes.


As a NorthCoast 99 winner for 8 consecutive years, MCPc is consistently recognized as one of Northeast Ohio’s best places to work. MCPc offers a comprehensive benefits package which includes optional Medical, Dental, Vision, Short Term Disability, 401k, Voluntary Life Insurance (for you and your family), Group Accident and Critical Illness Insurances as well as company-paid Life and Long Term Disability Insurances. We also offer Paid Time Off, Paid Holidays, a Wellness Program and other perks to take advantage of through our strategic partnerships!

Position Overview

The Helpdesk/Desktop Support Technician will be responsible for overall customer satisfaction as it relates to their use of PC's, laptops, and other peripherals. This individual must be very customer focused and have the ability to resolve technical issues in a timely and professional manner.


  • Provide Hardware Break Fix service on desktops, notebooks, and printers
  • Provide basic software support
  • Provide desk side support services at the end user’s desk
  • Perform PC and computer peripheral installation services
  • Provide moves, adds and changes for desk side equipment 
  • Assumes responsibilities as an escalation point for the Level I technician(s)
  • At times, performing inventory or IT clean up functions
  • Working independently to define answers


  • Certifications in CompTia A+, Microsoft, and/or Network +, preferred; with an Associate or Bachelor degree in the field of computer technology.
  • Minimum of 1-2 years equivalent work experience as a technician.
  • Must posses strong attention to detail.
  • Professional demeanor is a necessity.
  • Ability to follow strict protocols while maintaining an empathetic approach in assisting the end user.
  • Strong documentation skills from issue to resolution.
  • Excellent communication skills both verbally and written are critical.
  • Basic SMS or SCCM Experience (a plus)
  • Must be willing to take on responsibility and be driven to succeed
  • Must be polished, customer facing individual (may support executives)


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