Network Operations Center Engineer Level 2( 2nd Shift)

Location US-OH-Cleveland
Posted Date 1 month ago(1/15/2018 1:55 PM)
Job ID
# Positions
Experience (Years)
Information Technology

Company Overview

MCPc is a technology logistics company that helps clients empower their employees to work from anywhere and on any device through innovative end point computing architectures.


The company’s heritage as a top 100 solution integrator and unique anyplace workspace ideology has positioned it to become a thought leader in the rapidly expanding next generation Internet of Things (IoT) marketplace.


As customers continue to expand their use of connected devices, MCPc will also continue to deploy and develop enhanced services around managing the intelligent device life-cycle in a proactive and efficient fashion. Headquartered in Cleveland and with branch locations across the Midwest, MCPc provides custom solutions for the three biggest issues facing customers today: Logistics, the Secured Client and Workspace Transformation. These three offerings make up the core of the Anyplace Workspace ®, our answer to the Internet of Things and PC-as-a-Service.


MCPc is proud to be an equal opportunity employer, focused on recruiting and retaining top talent at every level. We employ premier associates in the industry who deliver value and support to our growing customer base. In order to ensure MCPc is holding itself to the highest level of security, as a trusted and premier endpoint solutions provider, all new employees must undergo our standard background check and drug screen test for pre-employment purposes.


As a NorthCoast 99 winner for 8 consecutive years, MCPc is consistently recognized as one of Northeast Ohio’s best places to work. MCPc offers a comprehensive benefits package which includes optional Medical, Dental, Vision, Short Term Disability, 401k, Voluntary Life Insurance (for you and your family), Group Accident and Critical Illness Insurances as well as company-paid Life and Long Term Disability Insurances. We also offer Paid Time Off, Paid Holidays, a Wellness Program and other perks to take advantage of through our strategic partnerships!

Position Overview

The Network Operations Center Engineer Level 2 provides front-line support for technical customer incidents.  Technical issues are escalated to the NOC Engineer Level 2 by the MCPc Operations Support Center via the MCPc Incident Tracking system.


 This position will have “on call” after hours/weekend/holiday responsibilities as assigned by the NOC Manager.



  • Windows Servers – Administration, configuration
  • Storage – Administration, expansion
  • Routers and Switches – Administration, configuration
  • Firewalls – Administration, configuration
  • Wireless – Administration, configuration
  • WAN / Circuit Troubleshooting
  • Desktop, Laptops, iPads
    • Administration, troubleshooting, configuration
  • Citrix
    • XenDesktop and XenApp Configuration, administration
  • Xenserver Configuration, administration
  • VMware
    • vSphere Configuration, Administration
  • Microsoft
    • Windows Server O/s – Win 2012, 2016
    • Windows Desktop O/s – Win 7, 8, 10
    • Office 365 – Installation, Administration, Configuration
    • SharePoint – Administration, Configuration
    • Active Directory – Administration, Structure, GPO.
    • Microsoft Office Products – Word, Excel, Outlook
  • General IT principles:
    • DNS
    • DHCP
    • Cabling
    • Racking equipment
    • Patching in a data center environment


The person will troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provide end-user assistance where required. The shift is M-F 11am -7pm


Technical knowledge:

  1. Good understanding of IT infrastructure – Servers, Network devices, Storage
  2. Familiarity with system administration activities – Windows, Unix, Active Directory, DNS etc.

Other qualities and requirements:
1. Diligence
2. Attention to detail
3. Ability to follow procedures precisely
4. Efficient
5. Punctual
6. Critical and analytical thinking skills



One or more of the following

Associate/BS degree in Computer/Technology field or equivalent work experience in related field

Associated technical certs CCNA, CCENT, MCSE, VMware, Citrix desired but not required



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