MCPc is a technology logistics company that helps clients empower their employees to work from anywhere and on any device through innovative end point computing architectures.
The company’s heritage as a top 100 solution integrator and unique anyplace workspace ideology has positioned it to become a thought leader in the rapidly expanding next generation Internet of Things (IoT) marketplace.
As customers continue to expand their use of connected devices, MCPc will also continue to deploy and develop enhanced services around managing the intelligent device lifecycle in a proactive and efficient fashion. Headquarted in Cleveland and with branch locations across the Midwest, MCPc provides custom solutions for the three biggest issues facing customers today: Logistics, the Secured Client and Workspace Transformation. These three offerings make up the core of the Anyplace Workspace ®, our answer to the Internet of Things and PC-as-a-Service.
MCPc is proud to be an equal opportunity employer, focused on recruiting and retaining top talent at every level. We employ premier associates in the industry who deliver value and support to our growing customer base. In order to ensure MCPc is holding itself to the highest level of security, as a trusted and premier endpoint solutions provider, all new employees must undergo our standard background check and drug screen test for pre-employment purposes.
As a NorthCoast 99 winner for 8 consecutive years, MCPc is consistently recognized as one of Northeast Ohio’s best places to work. MCPc offers a comprehensive benefits package which includes optional Medical, Dental, Vision, Short Term Disability, 401k, Voluntary Life Insurance (for you and your family), Group Accident and Critical Illness Insurances as well as company-paid Life and Long Term Disability Insurances. We also offer Paid Time Off, Paid Holidays, a Wellness Program and other perks to take advantage of through our strategic partnerships!
The Desktop Support Team is accountable for the continuity of the computer services and equipment for the field user utilizing 2300+ POS terminals, 470 Servers, and over 300 personnel. The software products supported by the Desktop Support Team include Windows Operating Systems, Microsoft Office Suite, legacy and in-house developed applications, and off-the-shelf applications. As a member of the Desktop Support Team, you will be actively involved in testing new hardware and software upgrades.
The Desktop Support Team must research software and hardware products for applicability to the operational environment, install appropriate products, and work closely with other IT personnel to ensure continuity of service.
The duties of the Desktop Support Analyst include all levels of hardware support and software support. The Desktop Support Analyst must maintain advanced/detailed knowledge of Microsoft Windows Operating Systems (Windows 7, 8.1, 10), imaging and cloning software (Microsoft MDT), Microsoft Office (2010 and 2016) as well as PC related hardware.
Local & Remote Support
The Analyst should also have a working knowledge of scripting (VBS and PowerShell), application packaging and distribution, application patching and how it applies to a PCI environment, and remote control software (TeamViewer).
Education and/or Experience