Contract IT Project Coordinator

US-OH-Independence
1 week ago(1/10/2018 1:44 PM)
Job ID
2018-3514
# Positions
1
Experience (Years)
1
Category
Information Technology

Company Overview

MCPc is a technology logistics company that helps clients empower their employees to work from anywhere and on any device through innovative end point computing architectures.

 

The company’s heritage as a top 100 solution integrator and unique anyplace workspace ideology has positioned it to become a thought leader in the rapidly expanding next generation Internet of Things (IoT) marketplace.

 

As customers continue to expand their use of connected devices, MCPc will also continue to deploy and develop enhanced services around managing the intelligent device life-cycle in a proactive and efficient fashion. Headquartered in Cleveland and with branch locations across the Midwest, MCPc provides custom solutions for the three biggest issues facing customers today: Logistics, the Secured Client and Workspace Transformation. These three offerings make up the core of the Anyplace Workspace ®, our answer to the Internet of Things and PC-as-a-Service.

 

MCPc is proud to be an equal opportunity employer, focused on recruiting and retaining top talent at every level. We employ premier associates in the industry who deliver value and support to our growing customer base. In order to ensure MCPc is holding itself to the highest level of security, as a trusted and premier endpoint solutions provider, all new employees must undergo our standard background check and drug screen test for pre-employment purposes.

 

As a NorthCoast 99 winner for 8 consecutive years, MCPc is consistently recognized as one of Northeast Ohio’s best places to work. MCPc offers a comprehensive benefits package which includes optional Medical, Dental, Vision, Short Term Disability, 401k, Voluntary Life Insurance (for you and your family), Group Accident and Critical Illness Insurances as well as company-paid Life and Long Term Disability Insurances. We also offer Paid Time Off, Paid Holidays, a Wellness Program and other perks to take advantage of through our strategic partnerships!

Position Overview

We are currently seeking candidates for the position of Project Coordinator onsite at our customer location.  This position is responsible for the provisioning and delivery of our customer's Internet, WAN, and Unified Communications (UC) solutions.  Our customer has a reputation for top-tier service and this employee must sustain that reputation with exemplary communication skills, follow through on commitments, integrity, and professional image.

Responsibilities

  • Coordinate implementations of internet, private networks, SIP and general networking services
  • Participate in pre-implementation meetings to determine customer specific objectives
  • Create and manage project plans
  • Provide support to users via audio/web conference, phone or email to inquiries regarding routine issues or discrepancies during the implementation process
  • Daily interactions with client and carriers by phone and email
  • Document identified issues and response actions
  • Provide timely response to user inquiries regarding system operation capabilities
  • Other duties as assigned

Qualifications

  • 2+ years cloud, data, voice experience
  • Bachelor's degree or applicable work experience
  • Excellent verbal, written, and interpersonal communication skills
  • Strong attention to detail
  • Working knowledge of Microsoft Office
  • Proficiency in understanding and retaining industry specific terminology and procedures
  • Customer focused
  • Highly self-motivated
  • Flexible team player with positive attitude
  • Ability to multi-task and work well under pressure
  • Exceptional problem analysis and solving skills
  • Effective time management and organizational skills

 

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