Contract IT Project Manager

US-OH-Independence
1 week ago(1/10/2018 1:42 PM)
Job ID
2018-3513
# Positions
1
Experience (Years)
1
Category
Information Technology

Company Overview

MCPc is a technology logistics company that helps clients empower their employees to work from anywhere and on any device through innovative end point computing architectures.

 

The company’s heritage as a top 100 solution integrator and unique anyplace workspace ideology has positioned it to become a thought leader in the rapidly expanding next generation Internet of Things (IoT) marketplace.

 

As customers continue to expand their use of connected devices, MCPc will also continue to deploy and develop enhanced services around managing the intelligent device life-cycle in a proactive and efficient fashion. Headquartered in Cleveland and with branch locations across the Midwest, MCPc provides custom solutions for the three biggest issues facing customers today: Logistics, the Secured Client and Workspace Transformation. These three offerings make up the core of the Anyplace Workspace ®, our answer to the Internet of Things and PC-as-a-Service.

 

MCPc is proud to be an equal opportunity employer, focused on recruiting and retaining top talent at every level. We employ premier associates in the industry who deliver value and support to our growing customer base. In order to ensure MCPc is holding itself to the highest level of security, as a trusted and premier endpoint solutions provider, all new employees must undergo our standard background check and drug screen test for pre-employment purposes.

 

As a NorthCoast 99 winner for 8 consecutive years, MCPc is consistently recognized as one of Northeast Ohio’s best places to work. MCPc offers a comprehensive benefits package which includes optional Medical, Dental, Vision, Short Term Disability, 401k, Voluntary Life Insurance (for you and your family), Group Accident and Critical Illness Insurances as well as company-paid Life and Long Term Disability Insurances. We also offer Paid Time Off, Paid Holidays, a Wellness Program and other perks to take advantage of through our strategic partnerships!

Position Overview

We are currently seeking candidates for the position of Project Manager onsite at our customer's location.  This position will be responsible for the implementation, deployment, and management of HPBX portal and equipment training for our customers.  Our customer has a reputation for top-tier service and this employee must sustain that reputation with exemplary communication skills, follow through on commitments, integrity, and professional image. The Project Manager will be responsible for two main areas which include the project management of complex order implementations as well as technical support for PMO team.

Responsibilities

  • Recognize and work through complex customer networks
  • Work directly with Managers in other Departmentsas well as Service Delivery, on escalations and process/procedure enhancements
  • Ensure customer satisfaction: addressing technical demands and acting as sales liaison, and including partners to better support premium customers
  • Partner cross-functionally with customer support, sales and engineering departments to create customer success that drives positive customer satisfaction and account growth
  • Participate in pre-implementation meetings to determine customer specific programming and training objectives
  • Consult, configure and manage client call flow and programming of system
  • Provide our customer's Hosted PBX portal and equipment training on site and remotely along with documentation
  • Provide support to users via onsite visit, audio/web conference, phone or email to inquiries regarding routine issues or discrepancies during implementation
  • Document identified issues and response actions
  • Become SME (Subject Matter Expert)
  • Other duties as assigned

Qualifications

  • 5+ years cloud, data, voice experience
  • Bachelor's degree or applicable work experience
  • Excellent presentation skills – from small to large audiences
  • Ability to lead and influence both internal resources as well as customer resources to achieve successful outcomes
  • Knowledgeable in advanced network troubleshooting and terminology including LAN/WAN, Routers, Firewalls, Switches, PBX deployment, TCP/IP (IPv4) preferred
  • Experience with VoIP technology and terminology including SIP, RTP, QoS, COS, and codecs preferred
  • Experience and comfort interacting with and influencing C-level executives
  • Effective communication skills – written and verbal – with understanding of situational best practices
  • Possess that rare blend of technical expertise and sales acumen wrapped in a strong customer-centric mentality
  • Strong analytical, problem-solving and dot-connecting skills with the ability to develop quick, accurate situational awareness
  • Proficiency in understanding and retaining industry specific terminology and procedures
  • Highly self-motivated
  • Flexible team player with positive attitude
  • Ability to multi-task and work well under pressure
  • Exceptional problem analysis and solving skills
  • Effective time management and organizational skills

Must have ability to travel regionally as needed. Some overnight travel required

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