Sales Support Representative

1 week ago(1/9/2018 1:11 PM)
Job ID
# Positions
Experience (Years)

Company Overview

MCPc is a technology logistics company that helps clients empower their employees to work from anywhere and on any device through innovative end point computing architectures.


The company’s heritage as a top 100 solution integrator and unique anyplace workspace ideology has positioned it to become a thought leader in the rapidly expanding next generation Internet of Things (IoT) marketplace.


As customers continue to expand their use of connected devices, MCPc will also continue to deploy and develop enhanced services around managing the intelligent device lifecycle in a proactive and efficient fashion. Headquarted in Cleveland and with branch locations across the Midwest, MCPc provides custom solutions for the three biggest issues facing customers today: Logistics, the Secured Client and Workspace Transformation. These three offerings make up the core of the Anyplace Workspace ®, our answer to the Internet of Things and PC-as-a-Service.


MCPc is proud to be an equal opportunity employer, focused on recruiting and retaining top talent at every level. We employ premier associates in the industry who deliver value and support to our growing customer base. In order to ensure MCPc is holding itself to the highest level of security, as a trusted and premier endpoint solutions provider, all new employees must undergo our standard background check and drug screen test for pre-employment purposes.


As a NorthCoast 99 winner for 8 consecutive years, MCPc is consistently recognized as one of Northeast Ohio’s best places to work. MCPc offers a comprehensive benefits package which includes optional Medical, Dental, Vision, Short Term Disability, 401k, Voluntary Life Insurance (for you and your family), Group Accident and Critical Illness Insurances as well as company-paid Life and Long Term Disability Insurances. We also offer Paid Time Off, Paid Holidays, a Wellness Program and other perks to take advantage of through our strategic partnerships!

Position Overview

The Sales Support Representative is responsible for interacting and collaborating with MCPc Account Managers and Sales Support staff, vendor partners, and MCPc’s client base with the primary objective of managing pre and post-sales opportunity management functions in alignment with client and MCPc expectations.  The Sales Support Representative will possess understanding of various MCPc and manufacturer and distribution pricing workflow protocols.  Sales Support Representatives collaborate closely with Account Managers & Sales Support teams for support of various CRM updates, quote/proposal stage maintenance, and opportunity management.  The Sales Support Representative will work with Account Managers, Client Service Representatives and customers to provide service and support, maximizing our Client Service offerings. Sales Support Representatives are responsible for deal registrations, opportunity and quote development, and open opportunity management supporting the pre-sales process. The Sales Support Representative maintains quality control of various opportunity functions and promotes optimized cash flow to the business while providing a best-in-class customer experience.


  • Processes customer quote requests accurately and timely by reviewing unique customer requirements and working with manufacturer and distribution partners to secure the best possible pricing.
  • Effectively manage customer requests through the MCPc quoting process to ensure timely customer response.
  • Manage open opportunities and use of various client-specific vendor portals
  • Assist with required maintenance of customer records and management of quoting functions and win/loss stages related to client proposals & MCPc sales opportunities
  • Communicate daily with customers, vendors, and employees in a polite, professional manner through direct inbound, outbound, and team-based call manager queues both verbally and in writing.
  • Managing opportunities on department service board.
  • Provide critical communication points to internal and external stakeholders
  • Escalate issues promptly to Client Service Leadership with any required documentation to help ensure timely resolution
  • Work with Post Sales team members and other departments a necessary to provide general post order management support and issue resolution to internal and external clients
  • Maintains effective control of open opportunity backlogs through open opportunity pipeline report management
  • Maintains a level of product, vendor, pricing programs and customer knowledge in order to exceed customer expectations
  • Identify new opportunities within existing client base through various effective communications with clients.
  • Processes customer orders accurately an timely by reviewing customer purchase orders for accuracy, freight terms, transportation methods, pricing, technical specifications, part numbers, and any other unique customer requirements.
  • Effectively manage customer order processes by reviewing, processing and monitoring order fulfilment functions
  • Manage system integration functions (EDI, Ecommerce, Quote Exports) and use of various client-specific vendor portals
  • Provide critical logistics communication points to internal and external stakeholders
  • Communicate and escalate vendor order issues by providing prompt notification and any required documentation or other necessary information
  • Work with other departments as needed to provide general post order management support and issue resolution to internal and external clients
  • Other duties as directed by Client Services leadership team


High level of business professionalism; Superior written and verbal communication skills; Problem-solving ability; Excellent time management, organizational, prioritization and multi-tasking skills; Ability to effectively collaborate with others and foster long-standing business relationships; Strong work ethic.  Proficiency with basic office technology and business information systems required. Proficiency in MS Office suite, including MS Excel preferred.  CRM experience preferred.  ERP systems (JDEdwards) experience valuable, but not required.


Experience and Educational Requirement necessary to the job:

Minimum of 2 years relevant Customer Service experience or formal business education required;  Customer service and/or Sales experience preferred.  Industry experience a plus. 


Physical Requirements

This position involves mostly desk work with occasional standing and walking around. 



Reliable car transportation.


This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to follow any other job related instructions and to perform other job related duties requested by their supervisor.


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