Help Desk/Desktop Support

US-OH-Elyria
3 weeks ago
Job ID
2017-3481
# Positions
1
Experience (Years)
3
Category
Information Technology

Company Overview

MCPc is a technology logistics company that helps clients empower their employees to work from anywhere and on any device through innovative end point computing architectures.

 

The company’s heritage as a top 100 solution integrator and unique anyplace workspace ideology has positioned it to become a thought leader in the rapidly expanding next generation Internet of Things (IoT) marketplace.

 

As customers continue to expand their use of connected devices, MCPc will also continue to deploy and develop enhanced services around managing the intelligent device life-cycle in a proactive and efficient fashion. Headquartered in Cleveland and with branch locations across the Midwest, MCPc provides custom solutions for the three biggest issues facing customers today: Logistics, the Secured Client and Workspace Transformation. These three offerings make up the core of the Anyplace Workspace ®, our answer to the Internet of Things and PC-as-a-Service.

 

MCPc is proud to be an equal opportunity employer, focused on recruiting and retaining top talent at every level. We employ premier associates in the industry who deliver value and support to our growing customer base. In order to ensure MCPc is holding itself to the highest level of security, as a trusted and premier endpoint solutions provider, all new employees must undergo our standard background check and drug screen test for pre-employment purposes.

 

As a NorthCoast 99 winner for 8 consecutive years, MCPc is consistently recognized as one of Northeast Ohio’s best places to work. MCPc offers a comprehensive benefits package which includes optional Medical, Dental, Vision, Short Term Disability, 401k, Voluntary Life Insurance (for you and your family), Group Accident and Critical Illness Insurances as well as company-paid Life and Long Term Disability Insurances. We also offer Paid Time Off, Paid Holidays, a Wellness Program and other perks to take advantage of through our strategic partnerships!

Position Overview

Due to continued growth and the need to meet the demand of our customers we are seeking experienced computer professionals to perform Help Desk and Desktop Support.

 

Responsibilities

Helpdesk/Desktop Support Technicians will receive escalated PC and peripheral support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via e-mail) within the Helpdesk environment  in a timely and accurate fashion, and provide end-user assistance where required. This position is about 85% helpdesk and 15% desk-side support so phone experience in a Helpdesk environment is a must.

Qualifications

This is a Level I  technical support position providing advanced PC support. Ideal candidates will have Certifications in CompTia A+, MCP, and/or Network +, preferred; with an Associate or Bachelor degree in the field of computer technology and/or 2-4 years equivalent work experience as a technician.

 

All levels will be expected to have: 

 

  • A+ is required for this role
  • Attention to detail
  • AD,Office 2010, Windows 7, and IE experience
  • Phone Support experience 
  • Professional demeanor
  • Strong ability to identify and manage issues
  • Ability to follow strict protocols while maintaining an empathetic approach in assisting the end user.
  • Must be a quick learner.
  • Must have good soft skills.
  • Must be reliable at documenting desk side call resolution, in detail. 
  • Strong communication skills both verbally and written form.

 

Physical Requirements (Describe the position in terms of amount of time standing, sitting, and walking around, lifting and bending, which duties require the most effort and what business tools are utilized regularly):

  • Working conditions are normal for an office environment.
  • Work requires ability to interact with end user via phone and to respond to end users at their worksite.
  • Must be able to lift 40 lbs. 
  • Must be able to walk up and down stairs.
  • Must be able to stoop and bend under desk

 

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