Deployment Technician

US-PA-Warrendale
5 days ago
Job ID
2017-3454
# Positions
1
Experience (Years)
2
Category
Information Technology

Company Overview

MCPc is a technology logistics company that helps clients empower their employees to work from anywhere and on any device through innovative end point computing architectures.

 

The company’s heritage as a top 100 solution integrator and unique anyplace workspace ideology has positioned it to become a thought leader in the rapidly expanding next generation Internet of Things (IoT) marketplace.

 

As customers continue to expand their use of connected devices, MCPc will also continue to deploy and develop enhanced services around managing the intelligent device life-cycle in a proactive and efficient fashion. Headquartered in Cleveland and with branch locations across the Midwest, MCPc provides custom solutions for the three biggest issues facing customers today: Logistics, the Secured Client and Workspace Transformation. These three offerings make up the core of the Anyplace Workspace ®, our answer to the Internet of Things and PC-as-a-Service.

 

MCPc is proud to be an equal opportunity employer, focused on recruiting and retaining top talent at every level. We employ premier associates in the industry who deliver value and support to our growing customer base. In order to ensure MCPc is holding itself to the highest level of security, as a trusted and premier endpoint solutions provider, all new employees must undergo our standard background check and drug screen test for pre-employment purposes.

 

As a NorthCoast 99 winner for 8 consecutive years, MCPc is consistently recognized as one of Northeast Ohio’s best places to work. MCPc offers a comprehensive benefits package which includes optional Medical, Dental, Vision, Short Term Disability, 401k, Voluntary Life Insurance (for you and your family), Group Accident and Critical Illness Insurances as well as company-paid Life and Long Term Disability Insurances. We also offer Paid Time Off, Paid Holidays, a Wellness Program and other perks to take advantage of through our strategic partnerships!

Position Overview

This position is a temporary fulltime position and involves answering helpdesk calls and setting up and installing PCs.

Responsibilities

Key Tasks and Responsibilities

  • Perform software installation.
  • Perform computer redeployments.
  • Provides connectivity to the customer's network.
  • Provides hardware break-fix services on desktops, laptops, and printers.
  • Installs local and network printer drivers on desktops/laptops
  • May be required to answer phones and resolve technical issues over the phone/in person/remotely

Key Outcomes of the Position 

 

  • A positive support environment
  • Meeting expectations of customer, while meeting all business expectations
  • Provide high quality project and IT support to the customers and end user’s by assisting them with incidents and resolving IT related support needs to minimize delays related to technical issues across the organization.
  • Proved a high level of customer service tied to every interaction with the customer and an end-user

Qualifications

Skills and Attributes Required:

  • Must posses strong attention to detail.
  • Professional demeanor is a necessity.
  • Ability to follow strict protocols while maintaining an empathetic approach to in assisting the end user.
  • Strong documentation skills from issue to resolution.
  • Excellent communication skills both verbally and written are critical.
  • Proven customer service and communication skills (phone, written and in person)

Experience and Educational Requirement

  • Must have experience in setting up and installing computers.
  • Will have intermediate to advance MS operating system troubleshooting skills
  • Must have experience migrating data
  • College diploma or university degree in the field of computer technology and/or years equivalent work experience.
  • Certifications in CompTia A+, MCP, and/or Network +, preferred.
  • Must be experienced in installing network printers.
  • Must be proficient in using all MS Office applications.

Physical Requirements:

 

The physical requirements of this job include frequent sitting with regular stooping/crouching walking, standing, pushing/pulling, carrying, lifting up to 40lbs., grasping, reaching, and clarity of vision.  The mental requirements of the job include general intelligence, motor coordination skills, coordination of the hands, eyes and feet, verbal intelligence and number intelligence.  The workplace environmental conditions are typically that of a temperature controlled and clean office setting.  Regular driving to other office or customer locations may be required.

 

Regular attendance and punctuality are an essential job function of this position.  In addition, the duties of this job need to be performed at our client offices for the purpose of interaction and collaboration with colleagues and/or clients as necessary, the ability to adequately supervise the associate, and/or the availability of necessary equipment utilized for regular job functions.   

 

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to follow any other job related instructions and to perform other job related duties requested by their supervisor.

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