IT Support Technician

2 weeks ago
Job ID
# Positions
Experience (Years)
Information Technology

Company Overview

MCPc is a technology logistics company that helps clients empower their employees to work from anywhere and on any device through innovative end point computing architectures.


The company’s heritage as a top 100 solution integrator and unique anyplace workspace ideology has positioned it to become a thought leader in the rapidly expanding next generation Internet of Things (IoT) marketplace.


As customers continue to expand their use of connected devices, MCPc will also continue to deploy and develop enhanced services around managing the intelligent device life-cycle in a proactive and efficient fashion. Headquartered in Cleveland and with branch locations across the Midwest, MCPc provides custom solutions for the three biggest issues facing customers today: Logistics, the Secured Client and Workspace Transformation. These three offerings make up the core of the Anyplace Workspace ®, our answer to the Internet of Things and PC-as-a-Service.


MCPc is proud to be an equal opportunity employer, focused on recruiting and retaining top talent at every level. We employ premier associates in the industry who deliver value and support to our growing customer base. In order to ensure MCPc is holding itself to the highest level of security, as a trusted and premier endpoint solutions provider, all new employees must undergo our standard background check and drug screen test for pre-employment purposes.


As a NorthCoast 99 winner for 8 consecutive years, MCPc is consistently recognized as one of Northeast Ohio’s best places to work. MCPc offers a comprehensive benefits package which includes optional Medical, Dental, Vision, Short Term Disability, 401k, Voluntary Life Insurance (for you and your family), Group Accident and Critical Illness Insurances as well as company-paid Life and Long Term Disability Insurances. We also offer Paid Time Off, Paid Holidays, a Wellness Program and other perks to take advantage of through our strategic partnerships!

Position Overview

We are looking for a qualified IT Technician to install, analyze and maintain computer systems and associated networks. As an IT technician you must be well-versed in computer operating systems, network functions, desktop software and hardware. The ideal candidate will be a self- starter with strong problem solving skills.


  • Provide end users with consistent quality of customer service and support for computer hardware, software, telephones and various mobile platforms (iOS & Android)
  • Provide first and second level support on various Infrastructure related issues and follow-up with end user community and Infrastructure Team as needed.
  • Provide direction for end users in all IT systems using best practices in accordance with company policies and procedures
  • Keep documentation of changes and fixes for future reference.
  • Evaluate new hardware and software; recommend changes as appropriate to improve processes throughout the company.
  • Install, configure and maintain personal computers, networks, network cabling , printers and other related equipment and systems within a retail environment.
  • Administer equipment, hardware and software upgrades


Knowledge & Experience

  • Understands IT principles and has ability to communicate technical concepts effectively to  all levels of the organization and with end-users
  • Strong analytical thinking, troubleshooting skills
  • Self-starter who takes initiative and is proactive
  • The ability and desire to quickly learn new skills and technologies
  • Strong technical skill with desktop, laptop, tablet PC’s
  • Must be willing to keep up to date in technology and best practices through continuous learning
  • Dependable, intelligent, ethical and honest
  • Knowledge of DOS Scripting, Shell scripting , Visual Basic and/or Python a plus.
  • Must be able to lift 50+ lbs.
  • Must be resident of North East Ohio

Work Schedule

  • Monday – Friday (40+ hours per week)
  • Additional hours and days (week-ends, holidays) as required
  • Must have the ability to travel to stores for support duties
  • Participate in after hour and weekend  on-call rotation

Qualifications and Education

  • Associates Degree in a related field or equivalent experience
  • 2+ years of experience in the IT applications field preferred


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