Global Program Manager

4 weeks ago
Job ID
# Positions
Experience (Years)
Information Technology

Company Overview

MCPc is a technology logistics company that helps clients empower their employees to work from anywhere and on any device through innovative end point computing architectures.


The company’s heritage as a top 100 solution integrator and unique anyplace workspace ideology has positioned it to become a thought leader in the rapidly expanding next generation Internet of Things (IoT) marketplace.


As customers continue to expand their use of connected devices, MCPc will also continue to deploy and develop enhanced services around managing the intelligent device lifecycle in a proactive and efficient fashion. Headquarted in Cleveland and with branch locations across the Midwest, MCPc provides custom solutions for the three biggest issues facing customers today: Logistics, the Secured Client and Workspace Transformation. These three offerings make up the core of the Anyplace Workspace ®, our answer to the Internet of Things and PC-as-a-Service.


MCPc is proud to be an equal opportunity employer, focused on recruiting and retaining top talent at every level. We employ premier associates in the industry who deliver value and support to our growing customer base. In order to ensure MCPc is holding itself to the highest level of security, as a trusted and premier endpoint solutions provider, all new employees must undergo our standard background check and drug screen test for pre-employment purposes.


As a NorthCoast 99 winner for 8 consecutive years, MCPc is consistently recognized as one of Northeast Ohio’s best places to work. MCPc offers a comprehensive benefits package which includes optional Medical, Dental, Vision, Short Term Disability, 401k, Voluntary Life Insurance (for you and your family), Group Accident and Critical Illness Insurances as well as company-paid Life and Long Term Disability Insurances. We also offer Paid Time Off, Paid Holidays, a Wellness Program and other perks to take advantage of through our strategic partnerships!

Position Overview

The Global Program Manager assumes responsibility for developing, implementing, evaluating and promoting MCPc Solutions to our customers.  This includes supporting all MCPc sales reps in service sales opportunities in order to engage and educate customers on our solutions. In addition, your role will be that of subject matter expert on all of our Technology solutions.


The Global Program Manager assumes responsibility for developing, implementing, evaluating and promoting MCPc Solutions to our customers.  This includes supporting all MCPc sales reps in service sales opportunities in order to engage and educate customers on our solutions. In addition, your role will be that of subject matter expert on all of our IT solutions.


  • Full understanding of subcontractor relationships, management of relationship and resources, and continuous review of services provided via said subcontractors.
  • Full responsibilities for on-site dedicated employees including a technical point of escalation to assist in guidance of issues. Expectations are to define and guide employees and supervisors with appropriate actions plans for soft and technical skills.
  • Develop and maintain documentation and communications related to ‘best practices’ for customer/partner audience.
  • Understand customer requirements and work closely with sales reps and EUC operations to deliver quality solutions in a timely and professional manner.
  • Champion MCPc’s service solutions by engaging with MCPc Account Managers on sales calls both over the phone and in person.
  • Understand contracts and customer interactions for accurate contract completions, processing through our vendors, renewals and contract end dates.
  • Work with vendor partners and customers at the beginning of the sales cycle, during renewals, etc.
  • Participate in internal training events and sales meetings to promote Program offerings.
  • Provide frequent and consistent verbal and written communications to internal and external stakeholders.
  • Support Account Managers with questions related to MCPc offerings.
  • Create cost analysis and develop sales material to support Account Managers.
  • Develop solutions for customers that support their requirements and meet their business needs.
  • Create/complete documents outlining our service solutions as needed to fulfill customer requirements.
  • Seek and negotiate with new vendors as necessary to fill gaps in our service coverage.

Key Outcomes of the Position


The Global Program Manager will help drive additional sales activity and revenue by enabling Account Mangers to devote their time to sales verses administrative pursuits.  

Customers are satisfied with MCPc solutions.

High quality solutions are delivered on time and professionally to our customers.

Customer relationships are enhanced and internal and external stakeholders are engaged and communicated with on status, issues, scope, etc., before, during and after engagements.

Process changes are designed and implemented to address operational issues.

MCPc account managers feel supported and end up with profitable solutions.


Skills and Attributes Required:


Effective verbal and written communications abilities.

Able to collaborate with all levels of sales reps from entry level to VP.

Significant tact, diplomacy and negotiation skills.

Able to think strategically and deal with ambiguity.

Able to prioritize business opportunities and balance workload.

Able to manage multiple tasks, often with competing deadlines.

Able to make effective presentations to individuals and groups.

Able to prepare clear, concise and informative reports, correspondence and other written materials.

Business ethics.


Experience and Educational Requirement


High school graduate; 4 year college degree preferred.

10 years of experience selling IT solutions into SMB and enterprise level accounts.

3+ years of program management experience or 5 years experience managing high visibility, cross-organizational projects.

Proven business skills including PC knowledge, keyboarding, good speaking voice, proper phone etiquette, organizational skills and self motivation.


Physical Requirements 


Must possess mobility to work in a standard office setting and use standard office equipment including a computer, and to attend meetings at various sites within and away from Cleveland, vision to read printed materials and a computer screen, and hearing and speech to communication in person and over the telephone.


This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to follow any other job related instructions and to perform other job related duties requested by their supervisor.


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed